Janet
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What’s the difference between my identification code and my PIN?
The identification code is a one-time use, eight-character code that you use when you first download and activate the MyNavia App. The identification code is created by Navia’s systems and emailed ...
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Can I reuse my identification code?
No. The identification code may only be used once to activate the MyNavia App. If you delete and re-download the MyNavia App, or download it on a separate device, you will need to request a new ide...
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What happens to my MyNavia App if I get a new phone?
If your cell phone carrier is not able to transfer your apps for you, you will need to download the MyNavia App on your new device and request a new identification code to activate it.
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Why can’t I see all the menu items in app store’s screenshots?
The MyNavia App is custom tailored to every individual based on the benefits they are enrolled in. For example, the Submit a Claim, Pending Claims, and Claim History tools are only available to par...
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I forgot my PIN. How do I reset it?
You can reset your PIN by logging into Naviabenefits.com, and clicking the Manage My Mobile App link under the “My Tools” menu. Then, click the phone number associated with your mobile app and clic...
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Are there any restrictions on the size of photos I can upload through the MyNavia App?
In order to speed up the claim submission process, the MyNavia App has a limit on the size of uploaded photos: Android – 200 megapixels Iphone – 300 megapixels A good practice when uploading phot...
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Who can I contact if I’m having issues with my app?
Our customer service department is ready to take your call Monday through Friday between the hours of 5am and 5pm PST, or you can email us at customerservice@naviabenefits.com. Make sure you mentio...
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How do I participate in a FSA?
If your employer offers an FSA through Navia, you’ll enroll during your employer’s specified open enrollment period. Check with your HR or benefits department to determine when you’ll have an oppor...
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Can I change my election amount during the year?
You cannot change your election amount during the year unless you experience a qualifying event. Common qualifying events include the addition or subtraction of a dependent through marriage, birth,...
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Once I enroll, do I have to re-enroll each year?
Yes. Re-enrolling each year allows you to reassess your yearly expenditures and increase or decrease your election amount accordingly.