Participants
Answers to your questions about enrollment, benefits, and claims.
General
MyNavia Mobile App
- How do I register the MyNavia App?
- Who can I contact if I’m having issues with my app?
- Who can use the MyNavia App?
- What benefits are compatible with the App?
- How can I register the app on a tablet if I don’t have a phone number?
- What’s the difference between my identification code and my PIN?
Health Care FSA/Limited Health Care FSA
- My spouse’s employer also offers FSAs. How does this affect my FSA accounts with Navia?
- How do I participate in a FSA?
- Can I change my election amount during the year?
- Once I enroll, do I have to re-enroll each year?
- What happens if I have money remaining in my account at the end of the year?
- Who can I cover?
Day Care FSA
Health Savings Account (HSA)
- What are the qualifications to opening an HSA?
- What expenses are eligible under the HSA?
- Whose expenses are eligible for reimbursement
- What if I decide to enroll in a non-qualified HSA medical plan? What happens to the funds in my HSA?
- What are catch-up contributions?
- Can I withdraw funds for non-medical expenses?
GoNavia Commuter Benefits
- Do I need to remember to place my order each month?
- What if the amount I order is more than the IRS allowable monthly limit?
- What is the monthly “tax-free” limit?
- What is the deadline to place my commuter order for the following month?
- What happens to the transit and/or parking balance on my benefits card at the end of the benefit month?
- What happens to my commuter benefits if I leave my employment?