Janet
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What happens to my commuter benefits if I leave my employment?
Upon termination, your Navia Benefits Card will be shut off and any unused balance on the cards will be forfeited to your employer.
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What happens to my commuter benefits if my card is lost or stolen?
If your Navia Benefits Card is lost or stolen, please contact our customer service department at 1-800-669-3539 for a replacement.
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Where can I use my Navia Benefits Card for transit or parking?
You may use your benefit at any transit authority website, kiosk, ticket office, or parking vendor that is coded as a transit authority or parking merchant respective to the benefit you’ve ordered.
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What happens if my benefits card doesn’t arrive in the mail?
If you do not have your Navia Benefits Card in hand by the first day of the month, contact customer service immediately and we will help to arrange for redelivery of your pass to an alternate address.
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Do I receive new insurance cards if I elect for COBRA?
If you need new insurance cards, your insurance carrier will send those to you once your elections and payment have been received.
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page cod...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...