About Navia

We’re here for you

Navia is a family-owned/operated third-party administrator (TPA) with an unparalleled commitment to customer service. Founded in 1989, we began as Flex-Plan Services, a single-service TPA selling only FSA plans. Over the years, we’ve grown from our humble beginnings into one of the nation’s premier administrators, offering a complete selection of benefit solution services.

Despite our growth, Navia has never lost sight of what’s most important: our people!

We stand steadfast behind our founding promise to deliver the best customer service in the industry, and to always treat our clients and participants like family. Respect, communication, transparency, and partnership mean everything to us. It’s why our clients have stayed decade-after-decade.

Nothing is more essential to a person’s well-being than their health and finances. Navia puts the humanity back into benefit solutions. We are your partner, advocate, and guide, helping you create the best benefit package possible, for your company and your employees.

Our core values

Nurture: We act as mentors, teachers and coaches to our employees, clients and participants. We are family.

Advocate: We fight for our customer relationships and the well-being of our clients and participants.

Visualize: We are curious and creative, and are focused on discovering future solutions for ourselves and our clients.

Innovate: We provide solutions in a nimble and flexible environment. We constantly strive to offer the best solutions.

Amaze: We will amaze you with our energy, caring customer service and ability to create solutions that fit diverse needs.